The rules for using the Alerto app. Please read them before you get started.
Alerto is a personal life-organizer made by Matris, LLC. You're free to use it for your own personal organizing, and an optional paid subscription — Alerto Premium, $4.99 per month, auto-renewing — unlocks premium features. Your data stays on your device — you're responsible for it and for any backups you choose to make. The app is provided "as is," it's not a substitute for professional or emergency services, and these terms set out what you can expect from us and what we expect from you.
By downloading, installing, or using Alerto (the "App"), you agree to these Terms of Service (the "Terms"). The App is provided by Matris, LLC ("we," "us," or "our"). If you don't agree with these Terms, please don't use the App.
These Terms work alongside our Privacy Policy, which explains how the App handles your information.
Alerto is intended for adults and is not directed to children. By using the App you confirm you're old enough to form a binding agreement in your jurisdiction (generally 18 or older). If you add information about family members or children, you're doing so as the responsible adult account holder.
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use Alerto on devices you own or control, for your own personal, non-commercial use.
This license is for using the App as intended — it does not transfer ownership of the App or any part of it to you.
Alerto offers an optional paid subscription, Alerto Premium, which unlocks premium features. The free version of Alerto remains available without a subscription.
| Subscription name | Alerto Premium |
| Length of subscription | 1 month |
| Price | US $4.99 per month |
| Free trial | 14 days, for eligible new subscribers |
| Renewal | Automatic, monthly, until cancelled |
Prices are shown in US dollars. In other countries the price is set by the app store in your local currency and may differ due to exchange rates and local taxes. The exact price and billing period that apply to you are always shown on the purchase screen before you confirm.
If you are eligible, your subscription begins with a 14-day free trial. You will not be charged during the trial. Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription and your account is charged US $4.99 for the first month.
Free trials are limited to one per user, and eligibility is determined by Apple or Google, not by us. If you subscribe before the trial ends, any unused portion of the trial is forfeited.
Your subscription renews automatically. Payment is charged to your Apple ID or Google Play account when you confirm the purchase. Your account is then charged for renewal within 24 hours before the end of each monthly period, at the price listed above, and your subscription continues for another month.
Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Cancelling after that point takes effect at the end of the following period.
You manage and cancel your subscription through the app store you bought it from, not through Alerto. We cannot cancel a subscription on your behalf.
Cancelling stops future renewals. You keep access to premium features until the end of the period you have already paid for. Deleting the App does not cancel your subscription.
We may change the subscription price or what it includes. If the price of your existing subscription goes up, you will be notified in advance by Apple or Google and given the chance to accept or cancel before the new price applies, as required by the applicable app store.
If a renewal payment cannot be processed, the app store may retry. Premium features may be suspended until payment succeeds. If payment continues to fail, your subscription may be cancelled by the app store.
Purchases of Alerto Premium are handled entirely by Apple and Google. We do not process payments and cannot issue refunds directly.
Refund requests are governed by the terms of the store you purchased through:
Outside of refunds granted by an app store, or where a refund is required by applicable consumer-protection law, payments are non-refundable and partial periods are not refunded. Nothing here limits any statutory right to cancel or obtain a refund that you have under the law of your country — where such rights apply, they prevail over this section.
If you believe you were charged in error, contact us at contact@matris.co and we will help you take it up with the relevant store.
Alerto stores your information locally on your device, encrypted. We do not run servers that hold your personal content, and we cannot read your encrypted backup. See the Privacy Policy for details.
Because your data is stored on your device, you are responsible for keeping it safe. If you lose, reset, or uninstall your device without a backup, your data may be permanently lost — we don't keep a copy and can't restore data for you.
When using Alerto, you agree not to:
Alerto uses a few third-party services to function. Your use of those services is governed by their own terms and privacy policies. We're not responsible for third-party services, and their availability or behavior may change.
Important. Alerto is an organizing tool, not a professional service. Its emergency medical card, financial tracking, reminders, and location features are for your personal convenience only.
Alerto is not a medical, legal, financial, or emergency-response service. Do not rely on it for medical decisions, emergency dispatch, or professional advice. In an emergency, contact your local emergency services directly. Always confirm important financial, legal, or health matters with a qualified professional.
The App — including its software, design, branding, and content we provide — is owned by Matris, LLC or its licensors and is protected by intellectual-property laws. The "Alerto" name and logo are ours. The content you create and enter remains yours; these Terms don't claim any ownership over it.
We may release updates, add or remove features, or change how the App works at any time. Some updates may be required for the App to keep working properly. We don't guarantee the App will always be available, uninterrupted, or error-free, and we may discontinue it with reasonable notice where practical.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the App will meet your requirements, be uninterrupted, secure, or error-free, or that any data will be preserved without loss.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATRIS, LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE APP. Our total liability for any claim relating to the App will not exceed the greater of the amount you paid for the App, if any, or USD $50. Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.
You agree to indemnify and hold harmless Matris, LLC and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the App or your violation of these Terms or applicable law.
You can stop using Alerto at any time by uninstalling it. We may suspend or end your access to the App if you violate these Terms or use the App unlawfully. Sections that by their nature should survive termination — such as intellectual property, disclaimers, and limitation of liability — will continue to apply.
Uninstalling the App does not cancel an active subscription. To stop billing, cancel through your app store as described in section 4.
We may update these Terms from time to time. We'll revise the "Last updated" date above and, where appropriate, notify you in the App. Continued use of Alerto after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of Pennsylvania, United States, without regard to its conflict-of-law rules. Any disputes will be resolved in the courts located in Cumberland County, Pennsylvania, unless applicable law requires otherwise.